For customers

Order a translation

• How do I create an account on Fairlingo?
• How can I request and accept a quote as a new customer?
• How can I request and accept a quote as a returning customer?
• How can I request a website translation?
• What file types can be translated in Fairlingo?
• Why should I choose Fairlingo?

See all 7 articles

About the translation quality

• How good are Fairlingo translations?
• How does Fairlingo deal with document layout?
• What can I do if I'm not happy about the quality of a translation?

About the deadline

• What are the chances of the deadline being missed?
• I need the translation sooner than the displayed deadline. What can I do?

Communication with Fairlingo

• How does Fairlingo differ from traditional translation agencies when it comes to communication?
• What can I contact Fairlingo for?

Payments and invoices

• How can I find my invoice(s)?
• How do I buy credits for a translation?
• How can I download an invoice?
• How can I update my payment details on the invoice?
• Can I transfer the money in my account back to my own bank account?

After the translation is complete

• How can I search for an order?
• What can I do if I have questions about the translation after it has been completed?

Fairlingo translation API

• How does the Fairlingo translation API work?
• How can I ask for support?

Translation memory & termbase

• What is a translation memory and how does it work?
• Creating a termbase
• Uploading a termbase